The Listeners by Monica Dickens – #1970Club

The 1970 Club is drawing to an end, and I have a LOT of reviews to catch up on – perhaps foolishly, I’ve been away since Thursday. But it’s been great, as always, and Karen and I will be announcing the next club soon.

But, sneaking in to the final hours, I want to write quickly about The Listeners by Monica Dickens. It’s been years since I read any Dickens, M. – I first fell for her for the wonderful comic memoirs One Pair of Hands and One Pair of Feet (and the slightly less wonderful third in the trilogy, My Turn To Make The Tea). Far more of her output, though, were more serious novels. I bought The Listeners back in 2009 and had long been intrigued by its premise: it follows people who phone the Samaritans and people who answer those calls.

For those not in the know, the Samaritans run a suicide prevention hotline (I don’t know if they’d use that terminology, so forgive me if not), and I believe you can also walk in. It’s been going for a very long time, and Dickens was involved in setting up the first American branch a few years after The Listeners was published. I’m sure the Samaritans has changed a fair bit since the 1970s, and I know a bit about them from when Mum volunteered there a decade or so ago. What hasn’t changed is the non-judgemental way volunteers answer the phones – having absolutely no idea what will be on the other side. Here’s a kind, overworked volunteer called Victoria:

When she hung up the telephone, it rang again before she had taken her hand off it.

“Samaritans — can I help you?”

The beeps again, replaced by heavy breathing. A man.

“Yes? Can I help you?”

The breathing continued. It could be anxiety. It could be a joke. It could be a sex call. It could be fear or pain. Whatever it was, you waited. You never rang off first.

You tried to offer help without being officious. You tried to make contact, but if no one spoke, all you could do was show that you were there. That you were still listening. That you would listen all night if that was what they wanted. Friendship. Caring. Love. Your voice had to convey your heart.

We do later learn who is calling, and it is a genuine call. Dickens goes back and forth into different lives, picking up their crises or mundanities. Victoria is sort-of engaged to a man she doesn’t respect; Paul is married to an alcoholic who mocks the Samaritans; Sarah is young and idealistic. On the other side – the people phoning in – we have Billie, who tries to provoke but clearly needs a friend; desperate, sad Tim who ends up in hospital where he’s too scared to give his name, etc etc.

Oh, I really wanted to like this novel. It’s a theme I’ve never read elsewhere, and I trusted Dickens to portray the characters with empathy and warmth. And I think she does that. But what she doesn’t include is any sort of momentum at all. Despite many of these people being in literal life-or-death situations, somehow the novel is turgid and tedious. I believe a thrilling novel can be written about the lowest possible stakes. These characters have huge stakes – but maybe Dickens took that as excitement enough, and forgot to make any of the writing or plotting interesting. We just pop in and out of lives, with minimal character development and no narrative urgency. I ended up skimming the second half of the novel.

Sorry to end the 1970 Club on a downer, but it’s always helpful in any club to give a full overview of the year – including the books that will be going straight to the charity shop!